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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Althea Peyton

Althea Peyton

October 26, 2026

5  out of  5
rating by Althea Peyton
"I always have a wonderful experience with Jin.Love calling in just to laugh with her"
We responded:
"Althea, we love knowing Jenn brings a little extra joy to your calls! Having someone who makes insurance conversations feel welcoming and enjoyable can make such a difference. We’re grateful you chose our team. "
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Yachel Israel

October 26, 2026

5  out of  5
rating by Yachel Israel
"It was a very smooth process. I appreciate the straightforward explanation on everything that was discussed."
We responded:
"We are so very happy to hear the process was smooth for you. We pride ourselves on clear and accurate information and pleased that was your experience. Thank you for sharing. "
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Laura Norton

October 21, 2026

5  out of  5
rating by Laura Norton
"I have been with Rich Lyon for I think 13 years. We love Rich, Ginger and Jasmine!! The office is so friendly and I have needed roadside assistance, windshield replacement, and 2 home owner insurance claims. They are The BEST!! Cone join a winning team!"
We responded:
"Thank you, Laura. You have been one of our longtime, valued customers and we could not be more grateful for you and your kind words. We certainly do have a winning Team. "
Profile photo of Halima Parks

Halima Parks

October 20, 2026

5  out of  5
rating by Halima Parks
"Davina provided excellent customer service while helping me with my renters insurance. She was professional, patient, knowledgeable, and attentive to my needs. She made sure I felt supported and taken care of throughout the process. I truly appreciate her outstanding service and would highly recommend her to others!"
We responded:
"Thank you, Halima, for sharing your experience with Davina! It's wonderful to hear how she supported you with your renters insurance and made sure you felt taken care of. We truly appreciate your recommendation and look forward to assisting you with any future insurance needs."
Profile photo of Amanda Harms

Amanda Harms

October 20, 2026

5  out of  5
rating by Amanda Harms
"Jenn is amazing! Very personable and takes care of all your insurance needs as quickly as she can."
We responded:
"Amanda, we’re glad you took a moment to share your experience with us! Jenn will be thrilled to hear your kind words about her personable service and quick assistance with your insurance needs. We appreciate your trust in our agency and look forward to continuing to serve you."
Profile photo of Michael Hargrave

Michael Hargrave

October 19, 2026

5  out of  5
rating by Michael Hargrave
"Davina was great to work with in adding a vehicle to our policy."
We responded:
"What a nice note to receive, Michael! It's great to hear that Davina made the process of adding a vehicle to your policy smooth and easy. We appreciate your trust in our agency and look forward to assisting you with any future insurance needs."
Profile photo of Gail Hefner

Gail Hefner

October 19, 2026

5  out of  5
rating by Gail Hefner
"Davina Haywood helped us set up the state farm app on Tim's phone. She is great. Thank you so much Tim and Gail9
."
We responded:
"Hello Gail and Tim, we’re pleased to hear your feedback! It’s wonderful to know that Davina helped with the app installation on Tim's phone. We value your confidence in our agency and are available for any upcoming insurance requirements."
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Matthew Stanifer

October 19, 2026

5  out of  5
rating by Matthew Stanifer
"Jenn was fast and took care of what I needed and even provided future assistance as well. This office has always taken great care of me and my family!"
We responded:
"Being efficient and always available for your future needs is a commitment we strive to deliver each and every day. Thank you for taking time to recognize Jenn and the rest of the Team!
"
Profile photo of Candie Goodwin

Candie Goodwin

October 16, 2026

5  out of  5
rating by Candie Goodwin
"Exceptional customer service and very competitive rates. Jenn was the agent we worked with and she was so knowledgeable and made the process of switching our auto and homeowners so easy for us. The website is very easy to navigate but I also love that we can speak to a human... who is right in our hometown for our insurance needs."
We responded:
"Switching insurance doesn’t have to be a hassle, Candie! We’re happy Jenn made the process smooth and that you enjoy having a local team you can count on. Whether you stop by or connect with us online, we’re always happy to help!"
Profile photo of Ezra Deleon

Ezra Deleon

October 15, 2026

5  out of  5
rating by Ezra Deleon
"Jen was helpful and was willing to work around my schedule to get everything set up"
We responded:
"Ezra, we’re glad Jen could work around your schedule and make getting everything set up a smooth experience! We know flexibility can make a big difference when life gets busy. Thanks for trusting our team with your insurance needs!"
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tina garling

October 15, 2026

5  out of  5
rating by tina garling
"Davina was great to work with! Very professional and a joy to work with"
We responded:
"Thank you , Tina. I agree. It is indeed great for me too working with Davina. Her positivity and professionalism set the tone for our office and how we serve our customers. "
Profile photo of Joyce English

Joyce English

October 13, 2026

5  out of  5
rating by Joyce English
"Davina. She was so sweet. I really enjoyed her helping me. I will definitely tell my family and friends to give her a call.."
We responded:
"Joyce, it was so kind of you to share your experience with Davina! We're absolutely thrilled to hear she made such a positive impact, and we truly appreciate your recommendation to family and friends. If you ever need assistance in the future, please don’t hesitate to reach out!"
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asincoc

October 9, 2026

5  out of  5
rating by asincoc
"I have used this State Farm for a few years now and I currently have multiple policies to cover various properties. This group is amazing as well as flexible to my ever-changing needs A special call out to Davina who tolerates my last-minute changes Seriously, you can’t go wrong with this group!"
We responded:
"Thanks for your continued trust and support! It's great to hear that Davina and our team have been able to accommodate your evolving needs with flexibility. We're here whenever you need us for your insurance needs."
Profile photo of Destaney Gibson

Destaney Gibson

September 24, 2026

5  out of  5
rating by Destaney Gibson
"Davina was awesome and very knowledgeable helping me with all my questions."
We responded:
"Davina is a true professional with years of experience and a heart for helping our customers. Thank you for recognizing her 5-star commitment. "
Profile photo of Tiffany Uko

Tiffany Uko

September 18, 2026

5  out of  5
rating by Tiffany Uko
"Thank you to the Rich Lyon team! Special call out to Davina who stepped in today and stayed late to get our new policy written so we could enjoy our new toy this weekend! Joe has been our insurance rock since moving into the area and it's so reassuring knowing whomever answers our call is ready, able and willing to provide the best in class service."
We responded:
"Tiffany, we loved reading this! Davina and Joe will be thrilled to hear your kind words, and we're so happy we could assist with your new policy. Enjoy your new toy this weekend, and feel free to reach out anytime! "
Profile photo of Tanya Jenkins

Tanya Jenkins

September 4, 2026

5  out of  5
rating by Tanya Jenkins
"Ginger has been a dream to work with. This team has been here along the way for all the things life has thrown my way the last 9 years from hurricane damage to unexpected bumps in the road (literally). Would always recommend!!!"
We responded:
"Ginger and the Team are indeed a dream. They are there for our valued customers on their best and worst days. No matter the circumstances, they deliver 5-star service. "
Profile photo of Dina Ortiz

Dina Ortiz

August 27, 2026

5  out of  5
rating by Dina Ortiz
"They were easy to get in contact and very helpful!"
We responded:
"Thank you, Dina. Stop in, call in, or click in on our website. We try very hard to be easy to contact and be helpful. We appt your 5-star review "
Profile photo of Tom Simonik

Tom Simonik

August 24, 2026

5  out of  5
rating by Tom Simonik
"Rich Lyon and his State Farm Team are very professional, knowledgeable and personable. They will help you identify your specific needs with a low pressure approach. They take the time to answer all questions, no matter what they are. They are exceptional. I highly recommend Rich and his Team."
We responded:
"Thank you, Tom, for your recommendation and for highlighting the professionalism and knowledge of our team. We're glad to hear that our low-pressure approach and dedication to answering all your questions made a positive impact. If you ever have more questions or need assistance with your insurance needs, feel free to reach out."
Profile photo of Brody Mauch

Brody Mauch

August 13, 2026

5  out of  5
rating by Brody Mauch
"Davina went above and beyond to assist in my first purchase of renter’s insurance following a post-graduation move from Florida to North Carolina. She was extremely attentive to my personal situation, helped me consider long-term options for insurance later down the line of my time in NC, and followed up very quickly without missing any requested information following our talk on the phone. This is an employee who is obviously passionate about her line of work and wants to help people- not just sell insurance plans. I will certainly be working with her in the future!"
We responded:
"Brody, your experience is such a great shoutout to Davina! Knowing she was able to help with your renters insurance and take the time to discuss your future needs means a lot. We’re looking forward to being there for you again when the time comes!"
Profile photo of Sharon Alexander

Sharon Alexander

August 8, 2026

5  out of  5
rating by Sharon Alexander
"Jenn G. at State Farm is amazing. Made it such a smooth process transferring our Insurance. I’m pleased to be a customer of State Farm. Jenn saved us a bunch of money on our homeowners. Great communication and follow-up. Thank you!!!"
We responded:
"Great communication . Great follow up. Saving money. Jenn is amazing at doing all three for our customers. "
Profile photo of Valerie Brown

Valerie Brown

August 7, 2026

5  out of  5
rating by Valerie Brown
"Jen it’s very friendly and gets right back to me. If I leave a message she is on top of it. I highly recommend her."
We responded:
"Thank you, Valerie. Being responsive is so important. We recognize how busy our customers are and they should not have to wait for exceptional service. "
Profile photo of Robert Knight JR

Robert Knight JR

August 6, 2026

5  out of  5
rating by Robert Knight JR
"Davina was very cordial courteous and very quick to get a response for me and I appreciate that. The young lady is sitting up an appointment for me to get my window replaced that's been very helpful with a local auto glass company thank you Rich lines for being so courteous and good to me"
We responded:
"It’s wonderful to hear that you had such a positive experience, Robert! Davina will appreciate knowing her prompt and courteous service made a difference. We’re grateful for your trust and support."
Profile photo of N Johns

N Johns

August 6, 2026

5  out of  5
rating by N Johns
"Please read this!! I know dealing with insurance is not fun or fancy, but it's a vital part of life. I've been with the Rich Lyons office for 4 plus years now and Joe has been an absolute gem! I just closed on a house with USDA and to say it's been a horrendous challenge doesn't even touch it. Joe gave my file effort and time far and beyond the norm! He witnessed what was being done and he picked up his sword and shield and went to war for me! And he will for you too! It's been awesome to work with someone who actually does what they say they will. I never had to wonder if my needs were being focused on! He's on it! The entire office staff is amazing! I can't thank them enough! Call Joe! You won't regret it. Blessings to you all."
We responded:
"A 5-star review from a wonderful customer like you who has trusted us with your insurance needs for over 4 years means so much. We strive daily to exceed our customers' expectations and to do it for a sustained period of time, is a testimony to Joe and the rest of the Team. Congratulations on your perseverance and your new home!"
Profile photo of Frank Brown

Frank Brown

June 16, 2026

5  out of  5
rating by Frank Brown
"Jasmine was an awesome helper today helping me set up my money saving monitoring equipment in my car and on my SF app. This firm has exceptional service, I highly recommend them."
We responded:
"Thank you, Frank, for your kind words! We're glad Jasmine could assist you with setting up your monitoring equipment and app. We appreciate your recommendation and are here to help whenever you need us."
Profile photo of glen barbaree

glen barbaree

June 10, 2026

5  out of  5
rating by glen barbaree
"Very friendly, more importantly VERY knowledgeable and super-helpful. One of the my single most pleasant experiences."
We responded:
"That means so much. Insurance doesn’t need to be a struggle. My team is indeed helpful and knowledgeable and we are grateful you took time to recognize them!! "