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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jackie Gallagher

Jackie Gallagher

February 22, 2026

5  out of  5
rating by Jackie Gallagher
"Recently moved to North Carolina and this office has helped with every step of transitioning my auto insurance. Joe has been able to answer all my questions and has given great advice. Recommend this office!"
We responded:
"Welcome to NC! Southern hospitality (straight from Long Island, in Joe’s case) combined with professionalism is never more on display than in my office. We are grateful for your trust and your 5 star review very well "
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Chris Wood

February 19, 2026

5  out of  5
rating by Chris Wood
"Jenn was amazing to talk to and knew exactly what I needed for my insurance been with State Farm for a long time and will continue to be with them thank y’all for all y’all do!!"
We responded:
"Thank you, Chris. Jenn indeed does an exceptional job understanding the unique needs of all of our customers and customizes personalized plans to protect what is most important to them. We appreciate you, Chris."
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Shelia Campbell

February 18, 2026

5  out of  5
rating by Shelia Campbell
"Joe with State Farm meets with me each year to review my policies and help me find discounts. The service I receive is priceless. I always know that if there is ever a need, I can call Rich, Joe, Ginger, or Jessica. The personalized service matters to me."
We responded:
"Thank you, Shelia, for your kind words. We're glad to hear that Joe and the team have been able to provide you with valuable service and personalized attention. Your trust in us means a lot. "
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LJHeem Da View Production

February 13, 2026

5  out of  5
rating by LJHeem Da View Production
"Ms. Ginger is the best"
We responded:
"That’s a Mic drop statement right there! We couldn’t agree more. "
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Offically Kylyi

February 11, 2026

5  out of  5
rating by Offically Kylyi
"Devina (hope I spelled it right) did an amazing job she was so sweet and efficient I’ve never been on the phone with someone from any insurance company that I wanted to stay on the phone with!! She def needs a raise she is amazing at her job!"
We responded:
"Thank you for your kind words about Devina. We're glad to hear she made your experience enjoyable and efficient. We'll be sure to share your feedback with her. "
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Amber Eaton

February 9, 2026

5  out of  5
rating by Amber Eaton
"Jenn Gliptis has helped several of my real estate clients get set up with their homeowners insurance. Every single client has had positive feedback about their experience with Jenn. They appreciate her willingness to go above and beyond for them. Taking time to thoroughly explain everything and answer all of their questions. I appreciate how response and quick Jenn is. She is an important part of my team. I recommend her every chance I get."
We responded:
"Thank you, Amber, for sharing your experience and for recommending Jenn to your real estate clients. It's great to hear that her dedication and thoroughness have made such a positive impact. We truly value having her on our team and appreciate your continued support. "
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Kimberly Rodriguez

February 6, 2026

5  out of  5
rating by Kimberly Rodriguez
"Jasmine was such a big help. She made my process go smoothly and quick. Overall, it was a good experience. She was such a nice person !"
We responded:
"Jasmine is indeed a great help when it comes to assisting our valued customers with protecting what is important to them and explaining each and every step of the process. She is an even nicer person, you are right!"
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Jean Sugg

February 6, 2026

5  out of  5
rating by Jean Sugg
"Very knowledgeable,& friendly! Enjoyed talking with her.."
We responded:
"Thank you, Jean, for your kind words! We're glad to hear you enjoyed your conversation and found our team knowledgeable and friendly. Your feedback is greatly appreciated."
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Maya Grebler

February 6, 2026

5  out of  5
rating by Maya Grebler
"Jasmine was so kind and helpful. I would recommend her to anyone"
We responded:
"Thank you, Maya, for sharing your experience with Jasmine. We're glad to hear she was kind and helpful. Your recommendation means a lot to us. "
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Zanita Robinson

February 4, 2026

5  out of  5
rating by Zanita Robinson
"I never understood how much of a difference human interaction could make! Calling State Farm to switch was a great decision! Not only did they cut my costs in half, but every single call was answered by a HUMAN representative!"
We responded:
"Thank you, Zanita, for sharing your experience! We're glad to hear that switching to State Farm has been beneficial and that our team has been able to assist you personally. If you need anything else, feel free to reach out. "
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Jerilyn Rollins

January 29, 2026

5  out of  5
rating by Jerilyn Rollins
"I’ve been insured with Rich Lyon State Farm since I was a child. Now that I am a married adult with children of my own, they are continuously helping me and my family achieve the most coverage for the lowest rates. Joe is an outstanding agent always reaching out when he has ideas to help better our coverage. Each phone call is like talking with family. I could not recommend working with them more. They are very trustworthy, wonderful, people."
We responded:
"Thank you, Jerilyn, for sharing your experience with us. It's great to hear that Joe and the team have been able to support you and your family over the years. We truly value your trust and recommendation. "
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kory jenkins

December 29, 2025

5  out of  5
rating by kory jenkins
"Super easy to get renters insurance setup and cut my bill in half!"
We responded:
"Thank you, Kory. Easy to work with and delivering great savings is what we are all about. We appreciate you taking time to recognize my Teams efforts. "
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Alice Roess

December 5, 2025

5  out of  5
rating by Alice Roess
"Working with Diego Lecolant was a truly reassuring experience. He took the time to explain every option clearly and make sure I ended up with coverage that fit my needs perfectly. His professionalism and genuine care set him apart from anyone I've worked with before. I highly recommend him."
We responded:
"Thank you, Alice. Diego is truly a gifted professional. Above all you are right, he cares! "
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Debbie Canady

December 1, 2025

5  out of  5
rating by Debbie Canady
"Always available, informative and responsive. Friendly staff, prompt delivery."
We responded:
"Providing our customers with the proper information to make informed decisions to protect themselves is what we pride ourselves on. Thank you for recognizing the Team and their friendliness and promptness."
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Willie Red Moore

December 1, 2025

5  out of  5
rating by Willie Red Moore
"They were fast and effective in getting me covered I really appreciate the help!"
We responded:
"Thank you, Willie Red Moore, for your feedback! We're glad to hear that our team was able to assist you quickly and effectively. If you need anything else, feel free to reach out."
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Tanner Hoyle

November 26, 2025

5  out of  5
rating by Tanner Hoyle
"Rich Lyon’s office has always been very easy to work with. Davina is very helpful and makes the whole process very smooth."
We responded:
"Davina is a true professional in everything she does. I am so glad you took time to recognize her commitment and ease to work with. "
Profile photo of Sarah Haywood

Sarah Haywood

November 26, 2025

5  out of  5
rating by Sarah Haywood
"Best customer service around! The agents genuinely care about you and take the time to work with you on your needs. I would definitely recommend doing business with Rich Lyon’s office."
We responded:
"Thank you, Sarah. I could not agree more. My Team is dedicated to providing the best service on a daily basis. I am grateful for them and I am gray for your review. "
Profile photo of Destiny Ollis

Destiny Ollis

November 25, 2025

1  out of  5
rating by Destiny Ollis
"Make sure when switching a vehicle they tell you about your price difference. The lady never told me about a down payment or nothing for switching my vehicle, and the right around Christmas time you get hit with that difference. Just make sure you get the communication, unlike me."
We responded:
"I am sorry you are not satisfied with your experience in the replacement of your car. Please call me as I would like to better understand the issue as there are differences in premiums when a vehicle is replaced with a newer or different model. "
Profile photo of Kelly Shea

Kelly Shea

November 7, 2025

5  out of  5
rating by Kelly Shea
"They are so helpful and they succeeded my needs!!! I have a two year old and I don’t get a lot of sleep and I just moved to nc from ky and they were not only helpful but kind and patient with me as I had to recall an accident that I had!! I use them for renters and car insurance and I wouldn’t switch from them at all!!"
We responded:
"Thank you, Kelly, for your kind words and for choosing us for your insurance needs. We're glad to hear that our team could assist you during your move and with your accident recall. If there's anything else you need, feel free to reach out anytime."
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Joe Di Pento

November 3, 2025

5  out of  5
rating by Joe Di Pento
"Staff is always attentive. Rich is professional and approachable. Insurance is not " cool " but your best served by having pro's come alongside with a company that has merit. If one only looks for price that is folly. Get it right by knowing you have what your individual or family needs. Gambling is fun till you lose. Most people can't absorb a even a small loss payout of $10k. Cheers if you can. Relationship vs 1-800 is worth dollars for peace of mind. Reality is not if but when " bad " happens."
We responded:
"Thank you, Joe, for your thoughtful review. We're glad to hear that you value the professional service and approach we strive to provide. Your insights on the importance of having the right coverage are much appreciated. Take care!"
Profile photo of Amanda Perkins

Amanda Perkins

October 31, 2025

5  out of  5
rating by Amanda Perkins
"I love my State Farm family here. They are always so happy to help no matter what I call in for no matter the time they are always so great and I am very happy!"
We responded:
"Thank you for your kind words! We're thrilled to hear that you're happy with our service. Your satisfaction is our top priority, and we're always here to help. We appreciate your trust and look forward to continuing to serve you."
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Bradley Robinson

October 31, 2025

5  out of  5
rating by Bradley Robinson
"Davina at State Farm has been incredibly helpful getting our policies set up."
We responded:
"Thank you, Bradley. Davina is indeed incredibly talented. Thank you for the privilege of your business. "
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Mark B

October 30, 2025

5  out of  5
rating by Mark B
"Very professional. Jenn was a pleasure talking to and explained the different options available."
We responded:
"Professional is definitely what Jenn delivers to our valued customers at Rich Lyon State Farm each and every day. Thank you for recognizing her exceptional work. "
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Brian Watson

October 29, 2025

5  out of  5
rating by Brian Watson
"Davina was fantastic, much appreciate her taking the time to explain and review options."
We responded:
"Thank you, Brian. Davina is fantastic. She exemplifies the service we strive for at Rich Lyon State Farm each and every day. "
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Chris Oates

October 25, 2025

5  out of  5
rating by Chris Oates
"This insurance agency epitomizes all of what I want in agents! In a world of poor customer service, these folks really shine! I highly recommend these folks to anyone, and will recommend them, especially, to my friends and family."
We responded:
"Chris, your review is exactly what we strive for each and every day. We are not interested in just selling policies. We care about our customers and serving their needs is what matters most. "