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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lana Vindel

May 13, 2025

1  out of  5
rating by Lana Vindel
"A change in my policy wasnt made when I needed them to make it, they never fixed the price for that month even though I have evidence of them saying xyz. When I finally called, some rude dude didnt even let me finish talking. Not a great experience for me, Trent was super nice whenever he was handling my insurance. I can take accountability for the part where I am in the wrong, but yall cant."
We responded:
"I apologize for anything less than 5 star service from my office. If you request a change, we do need to make it and if not, we are certainly accountable for that. We do not bill directly from the office. So, sometimes that can contribute to some confusion as well. If there is any open issue that still remains, please call me directly so that I can personally oversee the resolution. "
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Adam Spillman

May 11, 2025

5  out of  5
rating by Adam Spillman
"Rich has been our agent and Denver has been our location for over a decade. We insure everything thru this office and have always been extremely happy with the service."
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Wanda Hawthorne

May 9, 2025

5  out of  5
rating by Wanda Hawthorne
"Jen was very down to earth and relatable. To bundle and to save is the real way with excellent coverage. Just could not say say to to protecting your valuables."
We responded:
"You are so right. Jenn is fantastic at understanding the needs of our valued customers. It is a privilege to protect what is most important to you. "
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Rebecca Tapper

May 8, 2025

5  out of  5
rating by Rebecca Tapper
"Joe is a pleasure to work with! He gave me a same day quote and responded to all of my questions quickly! I look very forward to working with him."
We responded:
"Thank you, Rebecca, for sharing your experience with Joe! We're glad to hear that he was able to assist you promptly and answer all your questions. We look forward to continuing to work with you."
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Chris Oates

May 2, 2025

5  out of  5
rating by Chris Oates
"This insurance agency epitomizes all of what I want in agents! In a world of poor customer service, these folks really shine! I highly recommend these folks to anyone, and will recommend them, especially, to my friends and family."
We responded:
"Chris, your review is exactly what we strive for each and every day. We are not interested in just selling policies. We care about our customers and serving their needs is what matters most. "
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David Buckland

April 25, 2025

5  out of  5
rating by David Buckland
"The customer service I have received from Joseph Kaczmar is second to none. He's a pro."
We responded:
"Thank you David. You are right. Joe is a Pro! He has been instrumental in meeting customer needs in Auto Insurance, Home Insurance, and Life Insurance at Rich Lyon State Farm for over 8 years now. A true blessing to me and our valued customers like you David."
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Josue Ortiz

April 20, 2025

5  out of  5
rating by Josue Ortiz
"Great group of people. Very helpful and honest. Joe K. Has been my agent for years and has never let us down."
We responded:
"Joe goes the extra mile for sure. Thank you for recognizing his exceptional service. "
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Rick Uritus

April 16, 2025

5  out of  5
rating by Rick Uritus
"Jasmine was very helpful, courteous, and professional in our conversation today as she explained auto insurance coverage options. Thanks for your extra efforts👏👍."
We responded:
"Thank you, Rick. Jasmine goes out of her way to make sure she delivers 5-star service. We are grateful you took the time to recognize her work and commitment."
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T E

April 16, 2025

5  out of  5
rating by T E
"Ginger is awesome! Jenn great too All team works well together!"
We responded:
"Our team loved reading your review, T E! We always strive to provide the best service possible, and it’s great to hear we delivered. Thanks for your trust! "
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Derek Young

April 9, 2025

5  out of  5
rating by Derek Young
"Thank y’all so much you are the best State farm!"
We responded:
"Thank you, Derek! We're thrilled to hear that you had such a positive experience with us. If you ever need anything else, feel free to reach out."
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Steve Walton

March 31, 2025

5  out of  5
rating by Steve Walton
"Staff is courteous, efficient, and can explain things clearly. Very satisfied"
We responded:
"Thank you, Steve! It is a privilege to provide for your Insurance needs. We appreciate you and your kind review."
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Ken Morris

March 28, 2025

5  out of  5
rating by Ken Morris
"The service at Rich Lyon’s office has been excellent."
We responded:
"Thank you, Ken, for your kind words and the perfect rating! We love providing excellent service for our excellent customers like you and Vicky!"
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Pat Gillette

March 25, 2025

5  out of  5
rating by Pat Gillette
"I love dealing with ginger she always helps me and fixes anything that is wrong or needs to be fixed she is the best and knows what she is doing, and all the staff down there is nice as well they are deserve something for there dedication and hardworking this store is in Denver North Carolina"
We responded:
"You are correct. She is truly the best. Thank you for your kind words. "
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Steve F.C

March 14, 2025

5  out of  5
rating by Steve F.C
"Jenn was awesome! Complete rock star in helping me with my coverages and explaining the packages. I signed up for home auto and life insurance. Rates was so much lower than my current carrier like I was shocked how much I was overcharged. Thanks Jenn!!!"
We responded:
"We are so pleased you placed your trust in my Team and State Farm to provide for your Insurance needs. I commend you on protecting your most important asset, YOU, with your Life Insurance coverage."
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Christine Lorch

February 20, 2025

5  out of  5
rating by Christine Lorch
"The folks at State Farm have been very helpful over the years I have been with them. Any questions or concerns I have with respect to my homeowners or car insurance, they are quick to respond and ease my concerns. It is always a pleasure to speak with any member of their staff!"
We responded:
"Christine, thank you for your wonderful feedback! We're thrilled to hear that our team has been able to assist you effectively with your insurance needs. It's always a pleasure to serve you. We appreciate your continued trust in us. "
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Angela

February 16, 2025

5  out of  5
rating by Angela
"It is so nice having a dedicated agent like Joseph Kaczmar. He has been so helpful with our insurance. We recently relocated from NC to SC and he made the transition go seamlessly. Joseph is always responsive and follows through. It has been great doing business with him."
We responded:
"Joe is a true professional. Thank you for recognizing the great work."
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Hollie Smith

February 14, 2025

5  out of  5
rating by Hollie Smith
"Quick and polite. Pleased with the turn out on the issue I had with my billing"
We responded:
"Thank you for your 5-star review. We greatly appreciate it."
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Melissa Aguila

February 6, 2025

5  out of  5
rating by Melissa Aguila
"The call took 15 minutes and I was give an exceptionally reasonable quote. I went with this quote and was able to pay over the phone. Joe was very friendly and even a little funny 😁 and Lindsey was kind and quick with a transfer to Joe. Honestly a pretty good experience 🙌🏼"
We responded:
"Thank you for sharing your experience and highlighting the 5 star Team at Rich Lyon State Farm. "
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R Clayton

February 4, 2025

5  out of  5
rating by R Clayton
"I’ve had an excellent experience with Rich Lyons State Farm agency! The team is always professional, friendly, and quick to answer any questions I have. They took the time to explain my coverage options and helped me find the best policy for my needs without any pressure. It’s clear they genuinely care about their clients and go the extra mile to provide great service. If you’re looking for a knowledgeable and trustworthy insurance agency, I highly recommend them!"
We responded:
"R Clayton, Thank you for your glowing review and for sharing your positive experience with our agency. We're delighted to hear that our team met your expectations and provided the support you needed. Your recommendation means a lot to us. "
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Taylor Bisson

December 17, 2024

5  out of  5
rating by Taylor Bisson
"I can't say enough good things about my experience with Jenn. Setting up my family's insurance was seamless and super quick! She took the time to explain all the coverage options and helped us find the perfect plan that fit our budget without skimping on protection. Jenn is so personable and enjoyable to speak with!"
We responded:
"Thank you, Taylor, for your wonderful feedback about Jenn. We're thrilled to hear that she made setting up your family's insurance a seamless experience. Your satisfaction is our priority, and we're glad Jenn could assist you so effectively. We appreciate your kind words!"
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Joseph Cochran

November 14, 2024

5  out of  5
rating by Joseph Cochran
"Diego gave my fiancé and I financial information that genuinely helped us stay stable in a tight time with our money. Super glad he’s apart of the team!"
We responded:
"Thank you, Joseph! We're thrilled to hear that Diego was able to provide valuable financial guidance for you and your fiancé."
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Jessica Jarvis

October 16, 2024

5  out of  5
rating by Jessica Jarvis
"Barb is simply the best! She always has a smile on her face and her service is top notch. Barb makes my day and Rich has a wonderful team!"
We responded:
"Barb and the rest of the Team are indeed a blessing to me and our valued customers. Thank you for recognizing their exceptional skills and commitment."
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Kim Yates

October 15, 2024

5  out of  5
rating by Kim Yates
"Barb is so awesome ! She adds a new level of service that most insurance companies don’t do !!"
We responded:
"Thank you, Kim! We're thrilled to hear that Barb has made such a positive impact on your experience. Providing exceptional service is our top priority, and it's wonderful to see it reflected in your feedback. We appreciate your kind words!"
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Andrea Kindley

October 15, 2024

5  out of  5
rating by Andrea Kindley
"Outstanding service and excellent communication from the whole team. Barbara Paino has been amazing to work with."
We responded:
"Thank you, Andrea, for your kind words! We're thrilled to hear about your positive experience with our team, especially Barbara. Your feedback is greatly appreciated and motivates us to continue providing outstanding service."
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Heather McManus

September 24, 2024

5  out of  5
rating by Heather McManus
"*******UPDATED REVIEW************* I wrote the review below several years ago. As I was reading it I realized State Farm, especially everyone at Rich Lyons office, has been by my side through everything I've gone through in life. Since I wrote that last review life has changed a lot. No matter what's going on in my busy world, all I have to do is pick up the phone and I know that Ginger or Jenn will be on the other end ready to help. I can't imagine using another Insurance Company! I can't begin to express how happy we are with everyone here and the services they provide. I've had State Farm for years, home and auto and have had no complaints. Actually, the ladies in the office know that I have a lot on my plate (I take care of of mother who has Alzheimer's. Since I'm still learning to balance my home and hers, I have a time getting my own stuff done) and will even send a reminder that my insurance is coming due. For some people, that may seem insignificant, but not to me. Little things mean a lot. Two days ago, I hit a deer. A big one. I was scared out my mind and had no idea what to do next. They have walked me through every step and have gone above and beyond to make sure I'm taken care of. This is the best place you could turn to for your insurance needs. I can't say enough about how absolutely amazing and truly caring they are. ****UPDATE**********"
We responded:
"Thank you for highlighting the Rich Lyon State Farm with a 5-star review. We take pride in delivering exceptional service to all our customers whether it be for their Home Insurance, Auto Insurance, Life Insurance or Disability Insurance needs. It is truly a privilege and a pleasure to work with you."